Norvea Skincare Ltd. dispatches every cosmetics order from our United Kingdom fulfilment centre using couriers that specialise in handling glass bottles, jars and pressed-powder compacts without breakage. All parcels are processed on business days only, and orders placed before the daily cut-off are handed to the courier the same working day.
| Service | Delivery time | Cost |
|---|---|---|
| Royal Mail Tracked 48 | 2-3 business days | £3.99 |
| DPD Next Day | 1-2 business days | £5.99 |
All timeframes are counted in business days from dispatch. Remote locations may add 1-2 days.
Orders placed before 15:30 on a business day dispatch that same day. Orders placed after the cutoff, on weekends, or on public holidays dispatch the next business day. A confirmation email with your order number arrives as soon as the order is placed.
Each cosmetic item is wrapped individually in protective cushioning film, glass bottles and jars receive an internal tamper-evident seal on the cap or neck band, and every parcel is placed inside a rigid corrugated box with void-fill padding to prevent shifting, crushing or leakage during transit. Temperature-sensitive formulations (creams, serums and balms) travel with an additional insulating liner to reduce exposure to heat or cold while in the courier network.
Once your parcel is handed to the courier, our system automatically generates a tracking number and sends it to you by email and, where a mobile number is provided, by SMS, allowing you to monitor delivery progress through to your door.
If tracking shows no movement for 5 business days, contact us at [email protected] with your order number. We file a trace with the courier and, at your choice, either resend the order or refund it in full within 10 business days of the claim.
If your cosmetics arrive damaged, photograph the outer box, the internal packaging and the affected product before disposing of any material, then email [email protected] within 48 hours of delivery with your order number and the photographs. Retain the item and its packaging until instructed, as our team will arrange either a replacement dispatch or a full refund once the damage report is reviewed.
We accept Cash on delivery, Bank transfer. We never request card or online-banking details by email or phone.
We deliver to a fixed list of countries. The exact cost and expected timeframe for your destination appear at checkout, before you pay. If import duties apply, the recipient is responsible for paying them.
Reach us at [email protected] or by phone at +44 141 246 0371 during Mon-Fri 08:15-17:45. Every request receives a reply within one business day.
Norvea