Terms & Conditions

The seller

Norvea Skincare Ltd., 204 Dumbarton Road, Glasgow, G11 6AA, United Kingdom, Company No. SC397457. Reach us by email at [email protected] or by phone at +44 141 246 0371.

The goods

Norvea Skincare Ltd. sells finished cosmetic and personal care goods, including facial skincare formulations, body care products, colour cosmetics and grooming accessories, all intended for external topical application in accordance with their labelled directions of use. Each product page states what is included, the quantity and the form. Photos illustrate the product; actual packaging may vary slightly.

Ordering and contract

An order is placed once checkout is completed. We confirm it by email, though the contract is formed only when the goods are dispatched. We may decline an order if stock is unavailable or details cannot be verified; in that case any payment already made is refunded.

Prices and payment

Prices are shown in GBP and include VAT where it applies. Delivery costs appear at checkout before payment. Accepted payment methods: Cash on delivery, Bank transfer. We may correct an obvious pricing error before dispatch and give you the option to confirm or cancel the order.

Delivery

Delivery options, timeframes and costs are detailed on the Delivery & Payment page. Risk transfers to you once the goods are handed over.

Product images and colours

Product photos show the actual goods we ship. Screen colour depends on calibration, browser settings and ambient light; minor shade differences are not a defect and do not qualify for a free return or compensation. Dimensions, materials and contents are listed on each product page.

Transfer of risk

We remain responsible for the goods until the courier delivers them to you, or to the person you named, at the stated address. From that point, the risk of loss or damage passes to you. Any visible transport damage should be noted with the courier and reported to us within 48 hours.

Returns and warranty

You may return goods within 30 days of delivery, following the steps on the Returns page. All cosmetic products supplied by Norvea Skincare Ltd. are covered by the statutory guarantee under the Consumer Rights Act 2015, meaning goods must be of satisfactory quality, fit for purpose and as described at the point of delivery. Where a product is confirmed to be faulty, mislabelled or materially not as described, the customer is entitled to a repair, replacement or refund in line with statutory rights, independent of the 30-day return window offered as a separate goodwill policy.

• Customised or personalised items, including engraved packaging or bespoke gift sets assembled at the customer's request
• Cosmetic products with limited shelf-life once opened, where the manufacturer's period-after-opening indication has elapsed
• Skincare, colour cosmetics or personal care items whose hygiene seal, shrink band or tamper-evident closure has been broken or removed
• Cosmetic sets or bundles where individual components have been separated or mixed with other products after delivery
• Digital content such as downloadable skincare routine guides once accessed or unsealed by the consumer

Liability

To the maximum extent permitted by the law of England and Wales, the total liability of Norvea Skincare Ltd. arising from any order shall not exceed the total value paid by the customer for that order, except where liability cannot be limited or excluded by law, such as for death, personal injury caused by negligence, or fraud. Nothing in these terms restricts liability that cannot be limited under applicable law.

Age and use

You must be at least 18 years old to place an order. Use products as described on the label; they do not replace medical advice.

Governing law and disputes

These terms are governed by and construed in accordance with the laws of England and Wales, and any dispute arising in connection with an order shall be subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to any mandatory consumer protections applicable in Scotland or Northern Ireland where the customer resides there. Any dispute that we cannot resolve directly is referred to the competent court at our registered address, without affecting the consumer rights available in your country of residence.

Questions about this policy

Reach us at [email protected] or by phone at +44 141 246 0371 during Mon-Fri 08:15-17:45. Every request receives a reply within one business day.

Merchant

Norvea Skincare Ltd.

Registered address

204 Dumbarton Road, Glasgow, G11 6AA, United Kingdom

Email

[email protected]

Phone

+44 141 246 0371

Working hours

Mon-Fri 08:15-17:45

Registration

Company No. SC397457