Privacy Policy

Who is responsible

Norvea Skincare Ltd., 204 Dumbarton Road, Glasgow, G11 6AA, United Kingdom. For privacy matters, contact [email protected].

Legal framework

We process personal data under UK GDPR and the Data Protection Act 2018 and any other applicable rules in United Kingdom. Where this policy conflicts with the law, the law takes precedence.

What we collect

Placing an order requires data needed for delivery: name, delivery address, email, phone number and order contents. We do not collect or store card details on this site. Browsing the site generates technical data, including IP address, browser type and pages visited, recorded through the cookies described below.

• Customer contact and shipping details (name, address, email, phone) in en
• Transaction and purchase history in en
• Technical telemetry and device diagnostics (IP address, browser type) in en
• Customer support communications in en

Why we use it

• To process orders, arrange delivery and manage returns.
• To respond to your questions and send updates about your order.
• To keep the site secure and understand how it is used.
• To send offers, only where you have subscribed; you may unsubscribe from any message at any time.

Cookies and browser data

The site stores small files in your browser. Necessary cookies keep the cart and checkout functioning and cannot be disabled. Analytics cookies show, in aggregate, which pages are visited. Marketing cookies are set only after you consent through the cookie banner. You may withdraw consent at any time, either in the banner or through your browser settings; the full list appears in the Cookie Policy.

Who receives this data

Couriers receive delivery details only. The payment provider receives what is required to process payment. Hosting and analytics providers process data on our behalf under contract. We do not sell personal data to anyone.

Norvea Skincare Ltd. does not sell, rent or trade customer personal data to third parties under any circumstances. This commitment is upheld under the UK GDPR and the Data Protection Act 2018, which govern how personal data is handled for customers in the United Kingdom; the CCPA/CPRA does not apply to this store as it does not operate in the United States.

Retention periods

Order data is kept for the period required by accounting law, then deleted. Account data remains until you close your account. Analytics data is kept for 14 months.

Your rights

As a United Kingdom business, Norvea Skincare Ltd. processes personal data in accordance with the UK GDPR and the Data Protection Act 2018. Under this law, customers have the right to access the personal data we hold, request correction of inaccurate details, request erasure, restrict or object to certain processing, and receive their data in a portable format, by contacting our support team at the address above.

Security

Norvea Skincare Ltd. never collects, stores or processes any bank card or payment card data, because checkout is limited exclusively to Cash on Delivery, paid directly to the courier, and Direct Bank Transfer, using account details sent with the order confirmation. As no card details pass through our systems at any stage, PCI-DSS card-data obligations do not apply to our checkout.

Questions about this policy

Reach us at [email protected] or by phone at +44 141 246 0371 during Mon-Fri 08:15-17:45. Every request receives a reply within one business day.

Merchant

Norvea Skincare Ltd.

Registered address

204 Dumbarton Road, Glasgow, G11 6AA, United Kingdom

Email

[email protected]

Phone

+44 141 246 0371

Working hours

Mon-Fri 08:15-17:45

Registration

Company No. SC397457